Dear Mr Howard
I am writing to thank you and your team for the quality of work done at the hospice lately. I would also like to convey my appreciation to your decorating staff for the way they conducted themselves whilst on hospice premises. They were always polite, courteous and understanding, and at many times patient working within a busy and often emotional situation.
B Eccles. RGN, ONC, DipHE, BSc Matron